Frequently Asked Questions
Find answers to common questions about Massagers Express products, orders, and shipping.
Are Massagers Express massagers body-safe?
Yes. All Massagers Express massagers are made from 100% body-safe, medical-grade silicone. Our materials are non-porous, hypoallergenic, and free from phthalates, BPA, and latex.
How do I clean my massager?
Clean your Massagers Express massager with warm water and mild soap before and after each use. You can also use a dedicated massager cleaner. Do not submerge the charging port in water.
Will my order be discreet?
Yes. All orders ship in plain, unmarked packaging. Your billing statement will show a discreet charge descriptor, not Massagers Express.
How long does the battery last?
Battery life varies by model and usage, but most Massagers Express massagers provide 60 to 90 minutes of use on a full charge. Charging time is approximately 90 minutes via USB.
Can I use my massager in water?
Most Massagers Express massagers are rated IPX7 waterproof, meaning they can be submerged up to 1 meter for 30 minutes. Check your specific model's documentation for its waterproof rating.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, contact us at [email protected] for a full refund.
Last updated: January 2025